Century Helicopters, Inc. represents Bell Helicopter Textron and Robinson Helicopter as a factory authorized service center. The company is responsible for providing factory warranty work and support to customers with these types of aircraft. In order to obtain a service center relationship, the company has to show consistent quality and performance, maintain a minimum inventory of parts, keep technicians trained as new methods and aircraft come to market, as well as be an approved FAA repair station (FAA #PN5R125N).
Since its inception, Century has pioneered the use of computer technology to increase the efficiency of its operations. The company has worked with a local vendor to develop a software application specifically built to support aviation maintenance organizations. All labor hours, parts, and aircraft are tracked using this program. The program provides individual tracking of all parts that are processed through the company as required by the FAA. The program also helps manage customer aircraft so they can plan for future maintenance and down time, as well as track costs associated with operating their aircraft. The computer program is used by many companies throughout the world and is sold commercially under the name CompuTrak.
Century also benefits from its relationship with Paravion Technology, Inc. Century can provide Paravion with aircraft to test new ideas and concepts, in turn, it receives work bid on by Paravion for the installation and integration of Paravion products. These two companies together provide a formidable competitor in the helicopter marketplace.